In the event you should need to exchange one unit for another send unit back to the address below, along with a note as to which model and size you would like.

If you are not satisfied with The Pelleteer, send unit back within 30 days from date of purchase for a refund. Unused units will receive a full refund less actual shipping costs or $10, whichever is greater. Used baskets are not eligible for a refund. All refunds will be processed within 30 days of receiving unit. Simply send the unit back to:

Practical Goods LLC
99 Christie Rd
New Boston, NH 03070

Practical Goods LLC warrantees The Pelleteer when used as intended, against physical defect that would compromise form, fit and/or function for one year after date of purchase.

No personal data is collected, stored or shared on this web site. All payment processing is done securely through PayPal. A PayPal account is not required to purchase.